Shipping policy

Shipping & Fulfillment Policy

At Jumble Print Designs Ltd, each garment is produced after an order is placed. This allows us to offer original designs while reducing overproduction and avoiding large quantities of unsold stock.

Our garments are printed or embroidered on demand. Total delivery time therefore includes both production and shipping.

Production Times

Orders are processed carefully and efficiently while maintaining our quality standards.

During periods of high demand, seasonal sales or unexpected supply disruptions, production times may occasionally be extended.

Please consider both production and shipping time when ordering, particularly if you need an item for a specific occasion.

Production Locations & Shipping

Once production is complete, your order is quality checked, packaged and dispatched.

Our products are identified on the relevant product page by their production arrangement:

  • 🌍 Global Production: Usually produced as close to the delivery destination as practical. Local production is not guaranteed, and some variants may be produced and dispatched from another country, including the USA.

  • 🇺🇸 USA Exclusive Range: Produced exclusively in the United States. US orders ship domestically; orders to other destinations ship internationally from the USA.

  • 🇪🇺 EU Exclusive Range: Produced and dispatched from within the European Union.

  • 🇪🇺🇬🇧 EU & UK Organic Cotton Range: Produced in the European Union or the United Kingdom.

  • 🇺🇸🇨🇦 USA & Canada Exclusive Range: Produced in the United States or Canada.

For Global Production products, the production location is assigned according to the selected size and colour, stock availability, production capacity and fulfilment requirements. Certain variants, including some larger sizes, may be fulfilled from the USA.

Jumble is a UK business serving customers internationally. Please check the production information on the relevant product page, as not every product is produced or dispatched from the UK.

Split Shipments

If your order contains items produced at different facilities, we may dispatch them separately so available items can arrive sooner.

You may receive multiple parcels, separate tracking updates and different delivery dates.

Estimated Shipping Transit Times

Our general shipping estimates after dispatch are:

  • UK: 2–5 business days

  • USA: 3–4 business days

  • European Union: 5–10 business days

  • Australia: 3–6 business days

  • Other international destinations: 5–20 business days

These estimates exclude production time and are not guaranteed delivery dates. Actual transit time depends on both the dispatch location and destination. An overseas shipment to a UK address, for example, may take longer than the general UK estimate.

Customs processing and carrier disruption may also affect delivery times.

Total Delivery Time

Please generally allow up to three weeks for production and delivery, particularly during busy periods, unless a different timeframe is stated or agreed for your order.

Many orders arrive sooner. Some international routes may take longer: the international transit estimate of up to 20 business days is shipping time alone, with production time additional.

If you need guidance about a particular product or destination before ordering, contact sales@jumbleprintdesigns.com.

Delivery estimates do not limit your statutory rights concerning delayed or undelivered goods.

Customs & International Shipping

Import charges relate to shipments crossing customs borders. Products produced and delivered within the same country—for example, our USA Exclusive Range delivered to a US address—do not attract cross-border import charges.

Where a product is dispatched from outside your delivery country or customs region, import taxes, customs duties or carrier handling and clearance fees may apply.

Whether charges apply depends on the shipment’s origin, destination, contents, value and applicable import rules. These charges are determined by customs authorities or carriers and are not set by Jumble.

Where an order arrives in separate international parcels, those parcels may be assessed separately.

Deliveries to the UK

In our experience, separate import payment requests are uncommon for UK deliveries, but they can occur, particularly on higher-value shipments dispatched from overseas.

Import VAT, customs duties or carrier clearance fees may apply depending on the shipment’s value, origin, contents and the rules in force at the time of import. Different arrangements can apply to Great Britain and Northern Ireland.

For current thresholds and requirements, please see the UK Government’s guidance on goods sent from abroad.

EU & Other International Deliveries

For customers in the EU and other destinations, import charges depend on whether the parcel arrives from outside the relevant customs region.

For example, a product from our USA Exclusive Range delivered to the EU is an international import. A product dispatched from within the EU to an address within the same EU customs territory generally does not attract import charges from that shipment.

Applicable rules and thresholds vary by destination. Please check the production information on the product page before ordering.

Payment of Import Charges

Where applicable import charges are not included or collected at purchase, the carrier may request payment before releasing the parcel. Customers are responsible for such charges only where that responsibility has been properly disclosed before purchase and is permitted by applicable law.

Free shipping covers the delivery charge paid to Jumble. It does not, by itself, mean that import taxes, customs duties or clearance fees are included.

Sales taxes included in the purchase price and charges assessed on import are separate matters. A “taxes included” statement does not, by itself, confirm that every possible import charge has been prepaid.

If you receive an unexpected payment request, contact sales@jumbleprintdesigns.com promptly with your order number and a copy of the request. We will review the shipment details and help establish the next steps.

We cannot guarantee that a customs authority or carrier will waive a charge. This does not affect our responsibility to provide clear information before purchase or your statutory consumer rights.

Refused Shipments

If you are considering refusing a parcel because of customs charges or another delivery issue, please contact us promptly so we can review the circumstances.

If you wish to cancel, notify us clearly. Refusing delivery alone may not communicate your cancellation.

Any refund or return costs will be assessed according to the circumstances, the information provided before purchase and applicable consumer law. Refusal does not automatically remove your cancellation rights or make you liable for every charge incurred.

Refund arrangements follow our Refund & Returns Policy. We will not impose penalties or make deductions that applicable law does not permit.

Tracking Information

Once your order has been dispatched, tracking details will be sent automatically by email. Split shipments may have separate tracking numbers.

Tracking updates are supplied by the carrier and may take time to appear between scanning points, particularly during international transit or customs processing.

If your order has passed its estimated delivery date, contact sales@jumbleprintdesigns.com.

The carrier may request a short additional period for tracking updates before opening a formal investigation. We will explain any proposed waiting period, investigate as appropriate and keep you informed. Carrier procedures do not override your statutory rights or applicable refund deadlines.

Delivery Delays & Missing Parcels

Courier disruption, customs processing, severe weather and other transport issues can affect delivery times.

If your parcel is delayed, missing or marked as delivered when you have not received it, contact sales@jumbleprintdesigns.com so we can investigate with the carrier.

A tracking status of “delivered” does not, by itself, establish that a parcel was correctly delivered. We will review the available evidence and provide an appropriate resolution in accordance with your consumer rights.

Although we cannot control every stage of transport or customs processing, we remain responsible for meeting our obligations to you as the seller.

Nothing in this policy excludes or restricts your statutory consumer rights.