Shipping policy

Shipping & Fulfillment Policy

At Jumble, every item is made to order. This helps reduce waste, avoid overproduction and maintain the premium quality standards we’re known for.

Because every item is produced after your order is placed, total delivery time includes both production and shipping.

Production Times

Orders are processed carefully and efficiently while maintaining our quality standards.

During periods of high demand, seasonal sales or unexpected supply chain disruptions, processing times may occasionally be extended.

Please allow additional time during busy periods, as every item is produced only after your order has been placed.

Shipping Times

Once production is complete, your order is carefully quality checked, packaged and dispatched.

Products not identified as part of one of our regional collections are produced through our Global Production range, with production typically taking place as close to the delivery destination as practical.

Some Jumble collections are produced exclusively within specific regions and are clearly identified on the product page before purchase as:

  • 🌍 Global Production
  • 🇺🇸 USA Exclusive Range
  • 🇪🇺 EU Exclusive Range
  • 🇪🇺🇬🇧 EU & UK Organic Cotton Range
  • 🇺🇸🇨🇦 USA & Canada Exclusive Range

If your order contains items produced at different facilities, we may split shipments so available items can arrive sooner rather than waiting for the entire order to be completed. If this happens, you may receive multiple parcels and separate tracking updates.

Estimated Shipping Transit Times

  • UK: 2–5 business days
  • USA: 3–4 business days
  • European Union: 5–10 business days
  • Australia: 3–6 business days
  • International: 5–20 business days

Please note that these are estimated transit times only. Delays within domestic or international carrier networks are outside our control and may occasionally affect delivery.

Total Delivery Time

Please allow up to 3 weeks for global production and delivery, particularly during busy periods.

Most orders arrive much sooner depending on your location, product type and current production demand.

Customs & International Shipping

Jumble products are fulfilled either through our Global Production Network or as part of a Regional Collection. The relevant product page will identify whether the product is globally fulfilled or produced exclusively within a stated region.

Products within our Global Production Network are usually produced as close as possible to the delivery destination. However, the production location is assigned automatically according to the selected product variant, stock availability, production capacity and fulfilment requirements. This means that some sizes or colours may occasionally be produced in another country or region, including the USA.

If an order is produced outside the destination country or customs region, it may be treated as an international import. Customs duties, import taxes, VAT or carrier handling fees may therefore apply in accordance with the destination country’s regulations. Any applicable charges are determined by the relevant customs authority or delivery carrier and may vary according to the order’s origin, destination, contents and value.

Unless expressly stated otherwise during checkout, any customs duties, import taxes or carrier handling fees charged upon import are the responsibility of the recipient.

If you receive a customs charge that you believe has been applied incorrectly, please contact us with the order and shipment details. We will review the information available and assist where reasonably possible; however, customs authorities and delivery carriers make the final decision regarding any applicable duties, taxes or handling fees.

Refused Shipments
Orders refused due to unpaid customs duties, import VAT or clearance fees are not considered defective deliveries. Any refund will only be processed once the goods have been returned to us. Original shipping costs, return costs, customs charges and any fees incurred as a result of the refusal may be deducted from any refund where permitted by applicable consumer law.

Tracking Information

Once your order has been dispatched, tracking details will be sent automatically via email.

Please note: that final delivery times and tracking updates are managed by the shipping carrier.
If your order has passed its estimated delivery date, the shipping carrier may require a short waiting period before a formal investigation can be opened. In most cases, carriers ask us to allow up to five additional business days for further tracking updates, as many delayed shipments continue moving during this time.

If there has been no delivery or tracking update after this period, please contact us at sales@jumbleprintdesigns.com and we'll promptly begin an investigation with the carrier and keep you informed throughout the process.

Delays Outside Our Control

While we always aim to deliver orders as efficiently as possible, delays caused by couriers, customs processing, weather disruptions or carrier issues are outside our control.

If you experience any issues, please contact us at sales@jumbleprintdesigns.com and we’ll do our best to assist.