Refund policy

Refund & Returns Policy

At Jumble Print Designs Ltd, each garment is produced after an order is placed. This allows us to offer original designs while reducing overproduction and avoiding large quantities of unsold stock.

Each garment is printed or embroidered on demand. We create a wide range of original and often niche designs, allowing us to remain creative and flexible without overproducing unwanted stock. Because of this approach, we do not hold replacement inventory for exchanges or routinely resell returned products. Returned garments suitable for donation are donated wherever possible.

Change of Mind and Incorrect Size Selection

We do not offer voluntary returns or exchanges for:

  • Incorrect size selection

  • Change of mind or buyer’s remorse

  • Ordering the wrong item, colour or variant

These restrictions do not apply where applicable law gives you a right to cancel or return your purchase.

Please review the relevant product’s size guide and description carefully before ordering, as measurements and fits vary between garment styles.

If you have concerns about an order, contact info@jumbleprintdesigns.com so we can explain the options available. Where no statutory return right applies, we may offer a discounted reorder at our discretion.

We do not offer direct exchanges. Where an item is eligible for return, you can return it for a refund and place a separate order.

Statutory Cancellation Rights

For eligible online purchases of standard catalogue products, UK and EU customers generally have the right to cancel without giving a reason from the time the order is placed until 14 days after the day the goods are received. Where goods from a single order arrive separately, this period generally ends 14 days after receipt of the final item.

This includes cancellation because of a change of mind or unsuitable size. Printing or embroidering a standard catalogue design after purchase does not, by itself, remove these rights.

To cancel, send a clear statement to info@jumbleprintdesigns.com. Please include your order number and identify the items concerned where possible. Exercising a statutory cancellation right does not require our approval.

For customers outside the UK and EU, we do not offer additional voluntary change-of-mind returns where no applicable legal right requires them. Mandatory consumer rights applicable to your purchase remain unaffected.

Personalised or Bespoke Items

Where applicable law permits, change-of-mind cancellation rights do not apply to goods made to your individual specifications or clearly personalised, such as garments featuring your own name or artwork supplied by you. Any applicable exception will be explained before purchase.

Choosing an existing catalogue design in a standard size or colour does not, by itself, make an item personalised. Rights relating to faulty, damaged or misdescribed goods remain unaffected.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, misprinted, incorrect or not as described, please contact info@jumbleprintdesigns.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs, where available, to help us investigate

If you believe a garment does not match its published measurements, photographs showing it laid flat beside a tape measure can help us assess the issue.

We will provide an appropriate remedy in accordance with your statutory rights, which may include a refund, repair or replacement, and cover reasonable return costs where required.

These rights are separate from change-of-mind cancellation rights and are not limited to 14 days after delivery.

Return Requirements

Where a statutory cancellation right applies, goods must be sent back within 14 days of notifying us, unless we arrange collection or confirm otherwise.

Please contact info@jumbleprintdesigns.com promptly for the appropriate return address and instructions. Production locations vary, so please do not assume the address on the packaging is the correct return destination. Our registered office is not our designated returns facility.

Contacting us for instructions helps avoid processing delays and does not make statutory cancellation dependent on approval.

Customers are responsible for direct return postage for change-of-mind or unsuitable-size returns where disclosed before purchase and permitted by law. Please package goods securely and retain proof of posting.

Handling should be limited to what is reasonably necessary to inspect the garment and check its fit. Where legally permitted, refunds may be reduced to reflect diminished value caused by additional wear, washing, alteration or damage.

Refunds Following Statutory Cancellation

We refund the amount paid for the goods concerned, subject to any lawful deduction for diminished value.

When an entire order is cancelled, we also refund any standard outbound delivery charge paid. Additional charges for an upgraded delivery service need not be refunded where the law permits this. Where delivery was free, we do not deduct an undisclosed outbound delivery charge.

Refunds are made without undue delay and within the applicable legal deadline. For UK and EU statutory cancellations, this is normally within 14 days of being informed of cancellation. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or evidence that they have been sent back, whichever happens first.

Refunds are made to the original payment method unless another method is expressly agreed. We do not charge cancellation or restocking fees for statutory cancellations.

Order Cancellations and Amendments

Orders are processed promptly through our on-demand production system.

If you need to cancel or amend an order, contact info@jumbleprintdesigns.com as soon as possible.

We cannot guarantee changes to the design, size, colour or delivery details once production has begun. An inability to amend an order or stop production does not remove any statutory cancellation rights that apply.

Production & Delivery Times

Please allow up to three weeks for production and delivery, particularly during busy periods, unless a different timeframe is stated or agreed for your order.

Many orders arrive sooner, depending on your location, product type and production demand.

Courier disruption, customs processing, weather conditions or incorrect delivery details can affect delivery times. If your order has passed its expected delivery date, please contact us so we can investigate.

These circumstances do not remove your statutory rights concerning delayed or undelivered goods.

Lost Parcels

If tracking has stopped updating or your order has passed its expected delivery date, contact info@jumbleprintdesigns.com.

Tracking gaps can occur while parcels move between facilities or pass through customs. We may ask you to allow a short additional period for updates while we investigate with the carrier.

We will assess the tracking information and circumstances of your order and provide an appropriate resolution in accordance with your consumer rights. Any additional waiting period or carrier investigation will not override an applicable legal entitlement to a refund or other remedy.

You do not need to pursue our carrier yourself to exercise your rights against us.

Refused Shipments

If you receive an unexpected request for customs duties, import taxes or carrier fees, please contact us promptly with a copy of the request so we can investigate.

If you wish to cancel, please notify us clearly. Refusing delivery alone may not communicate your cancellation.

Any refund or return costs will be assessed according to the circumstances, the information provided before purchase and applicable consumer law. Refusal does not automatically remove your cancellation rights or make you liable for every charge incurred.

We will not impose cancellation penalties or make deductions that applicable law does not permit.

Delivered But Not Received

If tracking shows your parcel as delivered but you cannot locate it:

  • Check any delivery photograph or delivery-location information.

  • Check with household members and any neighbour authorised to receive the parcel.

  • Contact info@jumbleprintdesigns.com so we can investigate with the carrier.

A tracking status of “delivered” does not, by itself, establish that the parcel was correctly delivered or remove your consumer rights. We will review the available delivery evidence and the circumstances before determining the appropriate resolution.

Payment Disputes and Fraudulent Claims

Please contact us if you believe there is a problem with your payment, delivery or refund so we can investigate.

We may provide relevant order, delivery and correspondence records to a payment provider when responding to a dispute. We reserve the right to challenge claims we reasonably believe are fraudulent or unsupported by the evidence.

A refund request or payment dispute is not treated as fraudulent simply because it falls outside our voluntary returns policy. Nothing in this section restricts your statutory rights or your right to raise a legitimate payment dispute.

Contact Us

If you need help with an order, cancellation or return, contact info@jumbleprintdesigns.com.

For more information about our production approach, visit our Process page.

Nothing in this policy excludes or restricts your statutory consumer rights.