Refund policy

Refund & Returns Policy

At Jumble Print Designs, every item is made to order specifically for you. This helps reduce waste, avoid overproduction, and ensures each piece is created with care.

Rather than mass-producing and storing excess inventory in warehouses, every item is custom-made only once an order is placed. We create a wide range of original and often niche designs, allowing us to remain creative and flexible without overproducing unwanted stock. Because of this made-to-order approach, we do not hold replacement inventory for returned items or resell returned products. Any returns we do receive are donated as part of our sustainability commitment, helping to reduce unnecessary waste while supporting charitable causes.

As our products are custom-made on demand, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Buyer’s remorse
  • Ordering the wrong item, colour, or variant
  • Shipping delays once an order has been dispatched

Please review sizing guides carefully before placing your order.

If you have any concerns regarding your order, please contact us first at sales@jumbleprintdesigns.com before attempting a return so we can review the issue and advise the best solution.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at sales@jumbleprintdesigns.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

Once reviewed, we will arrange either:

  • A replacement
  • A refund
  • Store credit where appropriate

Returns Sent Without Prior Contact

As we do not hold physical stock, we do not operate a traditional returns facility.

If a return is approved, customers must send items to the return address listed on the original packaging unless otherwise instructed by our team.

Returns sent without prior approval may experience delays in processing.

Order Cancellations

Orders are processed quickly after purchase due to our made-to-order production model.

If you need to cancel or amend an order, contact us as soon as possible at sales@jumbleprintdesigns.com

While we will always try to help, we cannot guarantee changes once production has begun.

Production & Delivery Times

Please allow up to 3 weeks for production and delivery, particularly during busy periods.

Many orders arrive sooner depending on your location, product type, and current production demand.

Shipping delays caused by couriers, customs processing, weather disruptions, or incorrect delivery details are outside our control.

Lost Parcels

If your tracking shows no movement for an extended period, please first allow additional time for potential courier delays, tracking update delays, or customs processing.

If tracking remains inactive, contact us and we will work with the shipping carrier to investigate the issue.

A parcel will only be considered lost once the shipping carrier confirms it cannot be located or there has been no delivery update for an extended period beyond the estimated delivery window.

Please note that investigations with shipping carriers can take time and may require waiting periods before a claim can be processed.

Once a parcel is officially confirmed as lost by the carrier, we will arrange a replacement or refund where appropriate.

Delivered But Not Received

If tracking shows your parcel as delivered but you cannot locate it:

  • Check with neighbours or household members
  • Contact the courier directly
  • Reach out to us at sales@jumbleprintdesigns.com if you need further assistance

Once a parcel is marked as delivered by the carrier, responsibility may fall under the courier’s delivery confirmation policies.

Chargebacks & Fraudulent Claims

We reserve the right to dispute fraudulent chargebacks where tracking confirms successful delivery or where refund requests fall outside our stated policy.

If you need help with an order, contact sales@jumbleprintdesigns.com and we’ll be happy to assist.