Returns & Exchanges Policy

 

At Jumble Print Designs Ltd, we aim to be as transparent and sustainable as possible. We want to ensure you’re fully informed about how our returns process works and why we operate in the way we do. Here's everything you need to know:

Made-to-Order Policy

All of our items are made to order to help reduce waste and support more sustainable production practices. Rather than mass-producing and storing excess inventory in warehouses, every item is custom-made specifically for you once your order is placed. We create a wide range of original and often niche designs, which allows us to remain creative and flexible without overproducing unwanted stock. Because of this made-to-order approach, we do not hold replacement inventory for returned items or resell returned products.
Any returns we do receive are donated as part of our sustainability commitment, helping to reduce unnecessary waste while supporting charitable causes.

Why We Don’t Accept Returns for Wrong Size Orders

As a design studio (not a warehouse or drop-shipping service), every order is created specifically for the customer. Because of this, we cannot accept returns due to incorrect size selection. We strongly encourage you to consult our size guides before placing your order, as all of our premium products are true to size based on these guidelines. If you’re unsure, our online shop assistant is available to offer personalized recommendations, and we’re always happy to provide guidance via email. If still uncertain, we suggest ordering one item first rather than placing bulk orders, as this makes any potential issues easier to resolve.

What If I Ordered the Wrong Size?

While we can't accept returns on wrong size orders, we understand that mistakes happen. We’re always open to finding a solution and are happy to work with you. Please reach out to us, and we may be able to offer a minimal-cost reorder at our discretion. Our goal is to ensure that you're satisfied while maintaining the integrity of our sustainable business model. You can reach out to us at returns@jumbleprintdesigns.com with a photo of the item laid flat next to a tape measure, along with your order number, so we can review your case.

Damaged or Defective Items

If you receive a damaged or defective item, we will follow our standard refund policy to ensure you are properly compensated. Please refer to our refund policy for more details on how to proceed with a claim for damaged goods.

We’re Here to Help

Our mission is to provide you with high-quality, custom-made products, and we are not here to rip anyone off. If you have any concerns or questions, we encourage you to reach out to us. We're always open to working with our customers to find fair solutions.

For more information on our design and production process, check out our Process page.

Thank you for supporting sustainable fashion and understanding our return policies.

Legal Notice – Made-to-Order Exemption

In accordance with the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive (2011/83/EU), the standard 14-day cooling-off period for online purchases does not apply to goods that are made to the consumer’s specifications or clearly personalised. As all products sold by Jumble Print Designs Ltd are custom-made to order, we are legally exempt from accepting returns or cancellations based on change of mind, incorrect sizing, or discretionary preference. This exemption applies to both domestic (UK) and international orders.

We remain fully committed to customer satisfaction and will always honour refunds or replacements where items are faulty, damaged, not as described, or lost in transit. If you believe your order meets any of these conditions, please contact us at returns@jumbleprintdesigns and our team will be happy to assist you.