Fulfillment and Delivery Expectations

At Jumble, we balance speed with quality to ensure every garment produced on demand meets our standards. Because each piece is created after you order, total delivery time includes both production and shipping.

Fulfillment Times

Our on-demand approach allows us to offer original designs while reducing overproduction and avoiding large quantities of unsold stock.

Standard fulfillment: Orders are processed carefully and efficiently while maintaining our quality standards.

Peak periods: Production times may be extended during seasonal demand, high order volume or unexpected supply disruptions.

Please consider both production and shipping time when ordering, particularly if you need an item for a specific occasion.

Shipping Times

Once production is complete, your order is quality checked, packaged and dispatched.

Products in our Global Production range are usually produced as close to the delivery destination as practical. Local production is not guaranteed. Regional Collections are produced within the region identified on the relevant product page.

If your order contains items produced at different facilities, we may split your shipment so available items can arrive sooner. You may receive multiple parcels, separate tracking updates and different delivery dates.

Estimated Shipping Transit Times (once dispatched)

UK: 2–5 business days
USA: 3–4 business days
EU: 5–10 business days
Australia: 3–6 business days
International: 5–20 business days

These estimates exclude production time and are not guaranteed delivery dates. Actual transit time depends on both the dispatch location and destination. An overseas shipment to a UK address, for example, may take longer than the general UK estimate.

Please generally allow up to three weeks for production and delivery, unless a different timeframe is stated or agreed for your order. Many orders arrive sooner. Some international routes may take longer: the international estimate of up to 20 business days is shipping time alone, with production time additional.

Customs & International Shipping

Jumble products are identified on the relevant product page by their production arrangement:

🌍 Global Production: Usually produced as close to the delivery destination as practical. Some variants may be produced and dispatched from another country, including the USA.

🇺🇸 USA Exclusive Range: Produced exclusively in the United States. US orders ship domestically; orders to other destinations ship internationally from the USA.

🇪🇺 EU Exclusive Range: Produced and dispatched from within the European Union.

🇪🇺🇬🇧 EU & UK Organic Cotton Range: Produced in the European Union or the United Kingdom.

🇺🇸🇨🇦 USA & Canada Exclusive Range: Produced in the United States or Canada.

For Global Production products, the facility is assigned according to the selected size and colour, stock availability, production capacity and fulfilment requirements. Certain variants, including some larger sizes, may be fulfilled from the USA.

Jumble is a UK business serving customers internationally. Not every product is produced or dispatched from the UK.

Import charges relate to shipments crossing customs borders. Products produced and delivered within the same country—for example, our USA Exclusive Range delivered to a US address—do not attract cross-border import charges.

Where a product is dispatched from outside your delivery country or customs region, import taxes, customs duties or carrier handling and clearance fees may apply. Whether charges apply depends on the shipment’s origin, destination, contents, value and applicable import rules. Separate international parcels may be assessed separately.

UK deliveries: In our experience, separate import payment requests are uncommon for UK deliveries, but they can occur, particularly on higher-value shipments dispatched from overseas. Different arrangements can apply to Great Britain and Northern Ireland. For current thresholds and requirements, see the UK Government’s guidance on goods sent from abroad.

EU and other international deliveries: Import charges depend on whether the parcel arrives from outside the relevant customs region. For example, USA Exclusive products delivered to the EU are international imports. Products dispatched within the EU to an address within the same EU customs territory generally do not attract import charges from that shipment.

Payment of import charges: Where applicable charges are not included or collected at purchase, the carrier may request payment before releasing the parcel. Customers are responsible for these charges only where that responsibility has been properly disclosed before purchase and is permitted by applicable law.

Free shipping covers the delivery charge paid to Jumble. It does not, by itself, mean import taxes, customs duties or clearance fees are included. Sales taxes included in the purchase price and charges assessed on import are separate matters; “taxes included” does not, by itself, confirm that every possible import charge has been prepaid.

If you receive an unexpected payment request, contact sales@jumbleprintdesigns.com promptly with your order number and a copy of the request. We will review the shipment details and help establish the next steps.

If you wish to cancel, please notify us clearly. Refusing delivery alone may not communicate your cancellation. Refunds and any return costs are assessed according to the circumstances, information provided before purchase and applicable law, as explained in our Refund & Returns Policy.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Split shipments may have separate tracking numbers.

Tracking updates are provided by the carrier and may take time to appear between scanning points, particularly during international transit or customs processing.

Delayed Shipments & Carrier Investigations

Customs processing, carrier disruption, weather and other transport issues can affect delivery times.

If your order has passed its estimated delivery date, please contact sales@jumbleprintdesigns.com so we can investigate.

The carrier may request a short additional period for tracking updates before opening a formal investigation. We will explain any proposed waiting period and keep you informed. Carrier procedures do not override your statutory rights or applicable refund deadlines.

If tracking shows delivery but you have not received your parcel, contact us. We will review the delivery evidence and provide an appropriate resolution in accordance with your consumer rights.

Although we cannot control every stage of transport or customs processing, we remain responsible for meeting our obligations to you as the seller.

Need Help?

Our Shop Assistant is available 24/7 for general questions about orders, shipping and tracking.

For help with a specific order or an unexpected customs payment request, email sales@jumbleprintdesigns.com.