Returns & Exchanges Policy

At Jumble Print Designs, we aim to be as transparent and sustainable as possible. We want to ensure you’re fully informed about how our returns process works and why we operate in the way we do. Here's everything you need to know:

Made-to-Order Policy

All of our items are made to order to reduce waste and support sustainable practices. This means we don’t hold stock in a warehouse, and every item is custom-produced just for you. We design a wide range of unique products, many of which are experimental or highly niche, so we can’t predict which will be popular. This approach allows us to be flexible, but it also means we don’t stock items for returns or resell any returned goods. In fact, any returns we do receive are donated to charitable causes.

Why We Don’t Accept Returns for Wrong Size Orders

As a design studio (not a warehouse or drop-shipping service), every order is created specifically for the customer. Because of this, we cannot accept returns due to incorrect size selection. We strongly encourage you to consult our size guides before placing your order, as all of our premium products are true to size based on these guidelines. If you’re unsure, our online shop assistant is available to offer personalized recommendations, and we’re always happy to provide guidance via email. If still uncertain, we suggest ordering one item first rather than placing bulk orders, as this makes any potential issues easier to resolve.

What If I Ordered the Wrong Size?

While we can't accept returns on wrong size orders, we understand that mistakes happen. We’re always open to finding a solution and are happy to work with you. Please reach out to us, and we may be able to offer a minimal-cost reorder at our discretion. Our goal is to ensure that you're satisfied while maintaining the integrity of our sustainable business model.

Damaged or Defective Items

If you receive a damaged or defective item, we will follow our standard refund policy to ensure you are properly compensated. Please refer to our refund policy for more details on how to proceed with a claim for damaged goods.

We’re Here to Help

Our mission is to provide you with high-quality, custom-made products, and we are not here to rip anyone off. If you have any concerns or questions, we encourage you to reach out to us. We're always open to working with our customers to find fair solutions.

For more information on our design and production process, check out our Process page.

Thank you for supporting sustainable fashion and understanding our return policies.