Returns & Exchanges Policy

At Jumble Print Designs Ltd, each garment is produced after an order is placed. This allows us to offer original designs while reducing overproduction and avoiding large quantities of unsold stock.

We aim to be transparent about how our products are produced and how our returns process works.

On-Demand Production

Each garment is printed or embroidered after your order is placed. This helps reduce overproduction and allows us to offer a wide range of original and often niche designs without holding large quantities of finished stock.

Because of this approach, we do not hold replacement inventory for exchanges or routinely resell returned products. Returned garments suitable for donation are donated wherever possible.

Our on-demand production model does not affect your statutory consumer rights.

Change of Mind and Incorrect Size Selection

We do not offer voluntary returns or exchanges for change of mind, incorrect size selection, or choosing the wrong item, colour or design, except where applicable law gives you a right to cancel or return your purchase.

Please consult the size guide for the specific garment before ordering, as measurements and fits vary between styles. If you are unsure, contact us for guidance. When trying an unfamiliar garment style, you may prefer to order one item before placing a larger order.

What If I Ordered the Wrong Size?

Please contact info@jumbleprintdesigns.com with your order number so we can explain the options available.

Where no statutory cancellation or return right applies, we may offer a discounted reorder at our discretion. This is a goodwill option and does not replace any legal rights you have.

If you believe the garment does not match its published measurements, photographs showing it laid flat beside a tape measure can help us investigate.

We do not offer direct exchanges. Where an item is eligible for return, you can return it for a refund and place a separate order for your preferred size or style.

Statutory Cancellation Rights — UK and EU Customers

For eligible online purchases of standard catalogue products, UK and EU customers generally have the right to cancel without giving a reason from the time the order is placed until 14 days after the day the goods are received. Where goods from a single order arrive separately, this period generally runs until 14 days after receipt of the final item.

This right includes cancellation because of a change of mind or unsuitable size. Printing or embroidering a standard catalogue design after purchase does not, by itself, make the product exempt.

To cancel, send a clear statement to info@jumbleprintdesigns.com. Please include your order number and identify the items concerned where possible. You do not need our approval to exercise a statutory cancellation right.

Please contact us promptly if you want to stop an order before dispatch. We may be unable to stop production or shipment, but this does not remove any applicable cancellation rights.

Return Requirements

Where a statutory cancellation right applies, goods must be sent back within 14 days of notifying us, unless we arrange collection or confirm otherwise. Please contact info@jumbleprintdesigns.com promptly for return instructions. Our registered office is not our designated returns facility.

Customers are responsible for direct return postage for change-of-mind or unsuitable-size returns where disclosed before purchase and permitted by law. Please package goods securely and retain proof of posting.

Handling should be limited to what is reasonably necessary to inspect the garment and check its fit. Where legally permitted, refunds may be reduced to reflect diminished value caused by additional wear, washing, alteration or damage.

Refunds Following Statutory Cancellation

We refund the amount paid for the goods concerned, subject to any lawful deduction for diminished value.

When an entire order is cancelled, we also refund any standard outbound delivery charge paid. Additional charges for an upgraded delivery service need not be refunded where the law permits this. Where delivery was free, we do not deduct an undisclosed outbound delivery charge.

Refunds are made without undue delay and within the applicable legal deadline. For UK and EU statutory cancellations, this is normally within 14 days of being informed of cancellation. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or evidence that they have been sent back, whichever happens first.

Refunds are made to the original payment method unless another method is expressly agreed. We do not charge cancellation or restocking fees for statutory cancellations.

Personalised or Bespoke Items

Where applicable law permits, the change-of-mind cancellation right does not apply to goods made to your individual specifications or clearly personalised, such as garments featuring your own name or artwork supplied by you. Any applicable exception will be explained before purchase.

Choosing an existing catalogue design in a standard size or colour does not, by itself, make an item personalised. Rights relating to faulty, damaged or misdescribed goods remain unaffected.

Customers Outside the UK and EU

We do not offer additional voluntary change-of-mind or incorrect-size returns where no applicable legal right requires us to accept them.

Any mandatory cancellation, return or refund rights applicable to your purchase remain unaffected.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, misprinted, incorrect or not as described, contact info@jumbleprintdesigns.com with your order number and details of the problem. Photographs are helpful where available.

We will provide an appropriate remedy in accordance with your statutory rights, which may include a refund, repair or replacement, and cover reasonable return costs where required.

These rights are separate from change-of-mind cancellation rights and are not limited to 14 days after delivery.

Delivery Problems

If your order is missing, delayed or subject to an unexpected customs payment request, contact us so we can investigate and explain the next steps.

Please notify us clearly if you wish to cancel. Refusing a parcel alone may not communicate your cancellation. Carrier investigations do not remove your statutory rights.

We’re Here to Help

We understand that problems can arise and will work with you to find an appropriate resolution while maintaining our on-demand production approach.

For help with an order, cancellation or return, email info@jumbleprintdesigns.com.

For more information about our design and production approach, visit our Process page.

Thank you for supporting independent, on-demand fashion.

Nothing in this policy excludes or restricts your statutory consumer rights.