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Refund & Returns Policy
At Jumble Print Designs, every item is made to order specifically for you. This helps reduce waste, avoid overproduction, and ensures each piece is created with care.
Rather than mass-producing and storing excess inventory in warehouses, every item is custom-made only once an order is placed. We create a wide range of original and often niche designs, allowing us to remain creative and flexible without overproducing unwanted stock. Because of this made-to-order approach, we do not hold replacement inventory for returned items or resell returned products. Any returns we do receive are donated as part of our sustainability commitment, helping to reduce unnecessary waste while supporting charitable causes.
As our products are custom-made on demand, we do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Buyer’s remorse
- Ordering the wrong item, colour, or variant
- Shipping delays once an order has been dispatched
Please review sizing guides carefully before placing your order.
If you have any concerns regarding your order, please contact our support team before attempting a return. This allows us to review your request in line with our Returns Policy and advise you of the appropriate next steps.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, defective, misprinted or you receive the wrong item, please contact our support team before returning anything.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once reviewed, your request will be handled in accordance with our Returns Policy. The appropriate resolution will depend on the circumstances of the order and the outcome of the review.
Returns Sent Without Prior Contact
As we do not hold physical stock, we do not operate a traditional returns facility.
If a return is approved, customers must send items to the return address listed on the original packaging unless otherwise instructed by our team.
Returns sent without prior approval may experience delays in processing.
Order Cancellations
Orders are processed quickly after purchase due to our made-to-order production model.
If you need to cancel or amend an order please contact our support team as soon as possible.
While we will always try to help, we cannot guarantee changes once production has begun.
Production & Delivery Times
Please allow up to 3 weeks for production and delivery, particularly during busy periods.
Many orders arrive sooner depending on your location, product type, and current production demand.
Shipping delays caused by couriers, customs processing, weather disruptions, or incorrect delivery details are outside our control.
Lost Parcels
If your tracking shows no movement for an extended period, please first allow additional time for potential courier delays, tracking update delays or customs processing.
If your order has passed its estimated delivery date, the shipping carrier may also require a short waiting period before a formal investigation can be opened. In most cases, carriers ask us to allow up to five additional business days for further tracking updates, as many delayed shipments continue moving during this time.
If tracking remains inactive after this period, please contact us and we will promptly begin an investigation with the shipping carrier.
A parcel will only be considered lost once the shipping carrier confirms it cannot be located, or there has been no delivery update for an extended period beyond the estimated delivery window and the carrier's investigation process has been completed.
Please note that investigations with shipping carriers can take time and may require additional waiting periods before a claim can be processed.
Once a parcel has been officially confirmed as lost, your order will be handled in accordance with our Shipping & Returns Policy.
Refused Shipments
Orders refused due to unpaid customs duties, import VAT or clearance fees are not considered defective deliveries. Any refund will only be processed once the goods have been returned to us. Original shipping costs, return costs, customs charges and any fees incurred as a result of the refusal may be deducted from any refund where permitted by applicable consumer law.
Delivered But Not Received
If tracking shows your parcel as delivered but you cannot locate it:
- Check with neighbours or household members
- Contact the courier directly
- Contact our support team if you require further assistance.
Once a parcel is marked as delivered by the carrier, responsibility may fall under the courier’s delivery confirmation policies.
Chargebacks & Fraudulent Claims
We reserve the right to dispute fraudulent chargebacks where tracking confirms successful delivery or where refund requests fall outside our stated policy.
If you need help with an order, please contact our support team and we'll be happy to assist.